Customer Service
Trengo Integration
Synchronize Trengo communication data to your data warehouse for insight into customer contact across all channels.
What data do we synchronize?
These data points are automatically retrieved and loaded into your data warehouse.
- Conversations and messages
- Channel distribution (email, chat, WhatsApp, social)
- Response times per channel
- Team members and workload distribution
- Labels and categorization
About the Trengo integration
MeerMetData's Trengo integration retrieves all customer communication data from the Trengo platform. Conversations via email, live chat, WhatsApp and social media are automatically synchronized to your data warehouse. Analyze contact volumes, response times per channel and the correlation between customer service interactions and purchasing behavior.
From raw data to action
How the Trengo integration works within your data platform.
1
Connect
We securely connect Trengo to your data warehouse via the official API. No more manual exports.
2
Consolidate & clean
All data comes together in a central data warehouse. We structure it and make it reliable.
3
Insight & action
Combine Trengo data with other sources in dashboards, reports and analyses your team uses daily.
Connect Trengo to your data warehouse?
Schedule a free introductory call and discover how we can make Trengo data work for your organization.
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